Job Description

·       Meeting and greeting Members and visitors

·       Handling all incoming calls to the Membership
switch and re-directing where appropriate.

·       Customer service & Provision of Information
  Dealing with Members’ queries and
providing general information relating to event dates  and company directions.

·       Message Handling – Receiving messages and
forwarding at the earliest convenience to ensure Members receive prompt replies
and a high quality service.

·       Resolve any front of house operational or
administrative issues that may arise.

·       Adhere to all company standards in every interaction
with Members, guests, colleagues, and external suppliers and contacts.

·       Working with colleagues in other departments to
address any potential issues relating to maintenance, cleaning, and security.

·       Manage online bookings for meeting rooms when
required.

 


Requirements

Candidates applying for the role should:

·       Have customer service experience

·       Be presentable

·       Display a positive attitude

·       Be able to follow established procedures

·       Possess strong interpersonal & communication
skills

·       Experience and proficiency using CRM databases
and Microsoft Office suite (Word, Excel & outlook) essential;