Job Description

Perform tasks related to the accurate and timely processing of applications from international and
domestic candidates and registrants.
• Complete registration and recognition workflows, through the assessment, verification, and
processing of the necessary checks in line with NMBI rules and policies.
• Ensuring that adequate and proper registration records are maintained and ensure the accuracy
reliability and integrity of the records are maintained.
• Identify and escalate operational and quality issues to the relevant managers.
• Process applications in line with the departmental KPIs.
• Participate and positively contribute to the ongoing development of the online registration
• Participate in registration projects, policy development, quality assurance processes, and other
such initiatives.
• Engage and positively contribute to the work of a high performing team with changing workflows.
• Provide excellent standards of service to all internal and external stakeholders.
• Contributing to the development and implementation of service processes, procedures, and
controls within the Department.
• Implement and operate all Quality Assurance structures and measures.
• Be an enthusiastic self-starter who can use your initiative and work under minimal supervision.
• Be a team player who works collaboratively with others showing a willingness to continually
develop your levels of knowledge.
Other Responsibilities
• Espouse NMBI values in all work activities – Transparency, Trust, Leadership, Respect,
Equality and Fairness.
• Engage in NMBI’s performance and development system and ensure the appropriate
documentation is provided to the Staff Officer in a timely manner.
• Performing all tasks necessary to ensure that the functions of the Registration
Department are carried out and objectives set for the section are achieved in a timely
and accurate manner.


This is an administrative role. The successful candidate must have the following essential
skills and criteria:
• Excellent working knowledge of MS Office to include advanced level skills in MS Teams,
Outlook, Word and PowerPoint and at least intermediate level skills in Excel.
• An ability to critically analyse and assess information.
• Excellent writing skills.
• Well-developed interpersonal skills with the ability to engage effectively and
appropriately with relevant stakeholders.
• Willing to take on the responsibilities associated with the role to include
delegation/monitoring of workloads using own initiative and offer for new ideas.
• Be solution orientated with ability to positively contribute to change initiatives.
• Ability to work within a team environment and be self-motivated