Job Description

We are looking for a
Business Systems Analyst with a minimum of 5-years of hands-on experience of
providing Quality and/or Laboratory information systems solutions. 
This position will be based in Dun Laoghaire in Dublin, Ireland.

The candidate will provide support for existing Quality and Laboratory information systems and will lead
the implementation of new Quality and Laboratory information systems. This role has the following
accountabilities and responsibilities

• Develop support plans for systems including any required contracts with vendors or third parties,
ensure all parties are aware of their responsibilities

• Ensures that systems are robust, reliable and available to meet business demand

• Ensures that systems are maintained in a compliant manner according to the IS quality system

• Ensures systems have appropriate disaster recovery plans and processes including contingency plans

• Develop lifecycle plan for Quality and Laboratory Systems

• Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize
efficiency, capacity and reliability or operations

• Develop innovative approaches to solve business challenges with current or new technology

• Plan and execute Quality & Laboratory information systems projects including the building
configuration of PC’s for use in a GLP environment according to GAMP 5 and CFR 21

• Coach system users in the complaint and efficient use of their systems

• Aligns with relevant corporate business and IS teams to ensure that IS strategy for Quality and
Laboratory systems is aligned with client's goals and standards

The individual will be capable of providing technical leadership to the site while ensuring that new
initiatives are well defined, have a valid business case and are aligned with similar initiatives within the company.
Candidates should demonstrate technical, project and interpersonal skills, including but not limited to the
following: client interfacing and resolution of client concerns, project definition and business case
development, proactive support and resolution of issues, technical guidance from concept to delivery,
system delivery, commissioning and validation.
Individual must be able to work independently with minimal supervision.
Candidates must have demonstrated experience in the delivery and management of information systems
in addition to a working knowledge of GAMP software development lifecycle, and appropriate
development methodologies for information systems.
Experience with Empower CDS, Gen 5, Tecan, Maldi Biotyper, Tiamo, LMES, Sample Manager LIMS,
Laboratory Analytical Equipment and instruments and Trackwise will be an advantage.


Education requirements are a Bachelors degree in Engineering, Information Systems, Computer Science
or the Life Sciences. The successful candidate will have at least 5 years experience providing Quality
and/or Laboratory information systems solutions and support to manufacturing organizations in the
biotechnology or pharmaceutical industries.

• Customer relationship management skills

• Critical thinking skills

• Strong technical and organizational communication, coordination, and meeting facilitation skills.
• Day to day vendor management experience

• Past experience working in a global environment

• Experience scoping, defining, planning, implementing and documenting business opportunities

• Client management skills – ability to work with internal business clients to understand their business
processes, manage scope of work expectations and suggest / recommend IS solutions

• Leadership, project management, communication, analysis, customer service, change management and
interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team

• Proven delivery of a completed system or application as part of a project or developer’s team,
preferably with an industry partner

• Knowledge of System Architecture including underlying infrastructure and the structure of software

• Ability to master, with minimal support, new IS technologies and processes

• Effective written and verbal communication skills

• Excellent analytical, problem-solving, business analysis and decision-making skills

• Able to multi-task and stay focused on priorities in a fast paced environment to meet deadlines,
including the ability to be comfortable and function effectively in an environment of ambiguity

• Strong team player who is able to collaborate with colleagues on complex tasks and can provide
leadership through influence to achieve the required results

• Understanding of business intelligence and reporting technologies

• Ability to participate/support efforts being run across multiple sites to ensure solutions satisfy local

• Should have experience with Enterprise systems, validation, testing and change control

• Position may require travel